Compliance Disclosure

September 17, 2018

Notice of Data Incident

On September 7, 2018, Travis Credit Union discovered that a skimming device had been placed on an ATM at the credit union’s Dixon branch located at 1470 Ary Lane, Dixon, CA 95620. This incident is believed to have affected only those individuals who conducted card transactions at the drive-up ATM at the Dixon branch from July 16, 2018 at 8:10 p.m. to July 19, 2018 at 8:08 p.m., or August 19, 2018 at 7:24 p.m. to August 22, 2018 at 7:16 p.m. The skimming device may have acquired the following personal information that was stored on the affected individuals’ cards:

  • The individual’s name,
  • Card number,
  • Expiration date and
  • Personal identification number (PIN)

If you believe that you may have been impacted by this incident and have questions regarding this incident, you may contact Travis Credit Union at (800) 877-8328 during normal business hours.

 


 

Don’t get scammed by ATM skimmers

 

The use of ATM skimming devices to steal a person’s account information and identity is a growing concern for financial institutions of all types and sizes. Like other forms of identity theft, this crime usually goes unnoticed until it is too late and a crime has been committed.

We’d like to remind our members to remain alert when using ATMs and gas station card readers. What may look like a regular piece of ATM equipment may actually be a hidden camera or card reader that records your account number and personal identification number (PIN). These identity thieves then quickly use this data to steal money from your checking and savings accounts before you notice a problem.

Basically, there are two types of card skimming devices. The first type interferes with the ATM operation, meaning you won’t receive any money or be able access any account information. These are designed just to capture your personal information. The second type of skimmer allows you to perform all your normal ATM functions while it secretly copies the information on your card’s magnetic strip as well as your password.

The U.S. Secret Service estimates about $1 billion each year is lost to ATM skimming devices. Here are some tips to keep your personal and account information safe from ATM skimmers.

  • Be vigilant: Look at the front of the ATM. If it’s one you use regularly, you may be able to spot anything out of the ordinary. Inspect for loose moldings or parts, multiple mirrors and additional signs.

  • Note ATM functions: Pay attention to how the keypad feels when entering your PIN. If it is difficult to press, there may be a keypad overlay on it that is recording your data. Be wary and cancel the transaction if your account data doesn’t come up on the screen or if you get generic “ATM out of service” message.

  • Protect your PIN: Cover your hand when typing your PIN to protect it from hidden cameras and wandering eyes.

  • Report problems: If the area around the card entry slot looks awkward or suspicious, pull on it. If it comes off, notify the ATM owner and the local police.

  • Be alert at gas stations, too: This same type of skimming has also occurred at card readers at gas stations. Many of the major fuel companies have responded by placing stickers on their gas pumps that’ll indicate if a card reader has been tampered with. Be alert and watch for any telltale signs of tampering.

If you believe you have become a victim of identity theft involving your Travis Credit Union account(s), please call our Member Service Center at (707) 449-4000 or (800) 877-8328.

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