Protect Yourself from Financial Fraud
Your financial wellness is important to us. Protecting you from potential loss due to fraud such as ATM skimmers, phishing emails and overpayment scams requires awareness and resources.
Learn about the different types of scams out there today, as well as tips on how to deal with them.
How We Protect You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union has always kept their members information private from day one. Even before the Internet our normal day to day practice is to protect our members and their information at all cost. Our proactive nature to security concerns have kept us on the forefront of security in the credit union industry. We strive to set the security standard that our credit union industry is held to by constantly auditing ourselves and our systems to make sure they provide the same trustworthy service our members have come to rely on.
Keeping you informed about identity theft, phishing scams, ATM skimmers and other types of frauds and scams is just another way we help protect your financial future. All TCU checking account holders receive free identity theft assistance, and we offer workshops on how to spot identity theft. Our web site is updated regularly with the latest scam information so you can learn about the potential threats out there.
Fraud Protection & Resolution
Protecting your private information is our priority at TCU, and we want to help you if fraud occurs. I.D. Theft Assistance We provide all of our checking account holders with a FREE, comprehensive, Identity Theft Assistance service that provides support during the fraud resolution process including: Support service provided by a highly trained identity theft caseworker to guide you through the process of restoring your identity and credit records. Personalized Fraud Resolution Kit that includes valuable educational information about fraud protection and resolution, government agency contact information, personalized letters to credit bureaus and instructions about filing police reports and fraud alerts.
Report Lost or Stolen Card
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Types of Scams
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Ways to Protect Yourself Online
- Use strong passwords that are at least 11 characters in length and case-sensitive with alpha-numeric characters and symbols.
- Do not use the same passwords for multiple websites.
- Ensure your computer is protected with a firewall and antivirus/anti-malware software.
- Install operating system patches when they are made available.
- Avoid using public Wi-Fi and public computers to conduct online transactions.
- When offered, use multifactor authentication for account logins and out-of-band authentication to confirm login attempts and/or transactions.
- Be wary of what you’re sharing on social media. Openly sharing can provide an identity thief with the necessary information to impersonate you or answer certain challenge questions. Keep social media accounts private and be cautious about who you add as a friend. Never share financial information in an unprotected public forum.
A Reminder for Zelle® Users
For those who use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the conversation.
All Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800-877-8328.
Guard Your Social Security Number, Too!
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
Tips on Protecting Minors
Most minors under 18 may not have a credit report available for review. Children, however, are regular targets of identity theft. Parents should take care to protect their children’s financial future.