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Contact Us

If you are calling to verify a recent text message you received from Travis Credit Union regarding our new payment reminder feature, please rest assured that this text is valid. Please follow the instructions in the message if you would like to opt in or out of this service.

Automated Phone Banking

Check balances, transfer funds, make a payment, and have checks issued, all without waiting!

Call 24

Branch Availability

Click the button to check the status of a TCU Branch.

Branch Status

Schedule an Appointment

We're available for face-to-face appointments in our branches. Schedule your appointment today!

Make an Appointment

Share Your Member Experience

Use the form below to let us know how we did serving you. Your feedback helps us to continually improve.

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Send a Secure Message

Online Banking users may send us a secure message at any time and we'll respond as soon as possible.

You must be logged into Digital Banking to send a Secure Message.

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Wire Transfer / ABA Number

Travis Credit Union's Wire Transfer / ABA (Routing) Number is: 321170839

Travis Credit Union
P.O. Box 2069
Vacaville, CA 95696

Phone Numbers

Member Service Center
(707) 449-4000 or (800) 877-8328
Monday – Friday: 8 a.m. – 7 p.m. (PDT)
Saturday: 9 a.m. – 5 p.m.

Home Loan Center
(707) 469-2000 or (888) 698-0000
Monday – Friday: 9:30 a.m. – 5:30 p.m. (PDT)

Call-24 Phone Banking
(707) 449-4700 or (800) 578-3282

Insurance Services
(707) 449-4000 or (800) 877-8328
Self-Service Portal >

Investment Services
(888) 449-6030

Member Relationship Center
(800) 787-9908

PhoneLoanSM
to apply for a new loan by phone
(707) 451-5350 or (800) 449-4110

Debit / Credit Card Fraud Information
(707) 449-4000 or (800) 877-8328


Credit Card:
Report lost or stolen AFTER hours.

During business hours, the call must come to TCU.
Both in and outside the US. 
(866) 518-0213

If the long distance company you are using doesn’t offer direct dialing services, you must use the operator assisted service.

For Operator Assisted calls from outside the US into the US, you use:
01-011-515-457-2095

Card Activation (Credit Cards):
Both in and outside the US.
(888) 691-8661

International Activation:
001-515-457-2085
(888) 891-2435

Credit Card Disputes:
(800) 268-1884, Option 4
or email Co-Op directly: [email protected]

PIN Change for Credit Cards:
(888) 891-2435

Co-Op Mobile Wallet Activation:
(800) 870-4186


Debit Card:
Report lost or stolen AFTER hours.

During business hours, the call must come to TCU.
North America: (888) 241-2510
International, toll-free: 00+1+(909) 941-1398

Temporary Blocks of Debit Card AFTER hours
(888) 241-2440

Real Estate Payoff Statement Request
Contact Loan Servicing

Travis Quick-Pay™
(707) 449-4000 or (800) 877-8328
Visit the Travis Quick-Pay website

Verification of Deposits or Assets
Fax: (707) 469-1951
The fee for the service is $10.


Holiday Closures

In recognition of the following holidays, all branch locations and our member service center will be closed:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day*
  • Christmas Eve: 2 p.m. Early Closing
  • Christmas Day*

For your convenience, Call-24 Phone Banking, Online Banking and PhoneLoans will be available on these holidays.
*PhoneLoans not available on these holidays.


Addresses

Corporate Offices
One Travis Way
Vacaville, CA 95687

Mailing Address
Travis Credit Union
P.O. Box 2069
Vacaville, CA 95696

Deposits & Loan Payments Only
*Address Revised Nov. 2023*

Travis Credit Union
P.O. Box 2540
Vacaville, CA 95696

Lienholder Address for Insurance Purposes
Travis Credit Union
P.O. Box 924608
Fort Worth, TX, 76124

Lienholder Address for Titling
Travis Credit Union
P.O. Box 2069
Vacaville, CA, 95696

Shipping & Overnight Mail
Travis Credit Union
One Travis Way
Vacaville, CA 95687

Unresolved issues or problems
regarding the credit union should
be directed to:

Travis Credit Union
Supervisory Committee
P.O. Box 2070
Vacaville, CA 95696

 


Service of Process

Subpoenas, summonses, or other legal process should be personally served on Travis Credit Union’s agent for service of process at our Corporate Offices, from 8am to 5pm, Monday through Friday:

Attn: Michael Levy, General Counsel
Travis Credit Union
One Travis Way
Vacaville, CA 95687

Please deliver your documents to the staff at the Support Services/ Security Desk inside the employee entrance on the south side of the building. Call the Member Service Center at (800) 877-8328 with any questions.

Note: Neither branch staff nor security are authorized to accept service of process.

Forbes Top 10 Credit Unions in California Award
Desjardins Financial Education Award, 1st place nationwide, adult and youth
US Air Force Distinguished Credit Union of the Year
Travis Credit Union footer small logo

Routing 321170839

© 2024 Travis Credit Union. All Rights Reserved.

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This Credit Union is federally insured by the National Credit Union Administration.