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Frequently Asked Questions

Tell Us About Your Member Experience Online Form

Secure Messaging (within Online Banking)

E-mail us anytime using Secure Messaging within Online Banking – we'll respond to your message as soon as possible (representatives in our Member Service Center are available Monday through Saturday, please see below for hours of operation). To use Secure Messaging you must be enrolled in Online Banking if you are a "New User."

Travis Credit Union's Wire Transfer / ABA Number is 321170839.

Phone Numbers

Member Service Center
(707) 449-4000 or (800) 877-8328
Monday – Friday: 8 a.m. – 7 p.m. (PDT)
Saturday: 9 a.m. – 5 p.m.

Home Loan Center
(707) 348-9970 or (888) 698-0000

Call-24 Phone Banking
(707) 449-4700 or (800) 578-3282

Insurance Services
(707) 449-4000 or (800) 877-8328

Investment Services
(888) 449-6030

Member Relationship Center
(800) 787-9908

to apply for a new loan by phone
(707) 451-5350 or (800) 449-4110

Debit / Credit Card Fraud Information
(707) 449-4000 or (800) 877-8328

Credit Card:
Report lost or stolen AFTER hours.

During business hours, the call must come to TCU.
Both in and outside the US. 
(866) 518-0213

If the long distance company you are using doesn’t offer direct dialing services, you must use the operator assisted service.

For Operator Assisted calls from outside the US into the US, you use:

Card Activation (Credit Cards):
Both in and outside the US.
(888) 691-8661

International Activation:
(888) 891-2435

Credit Card Disputes:
(800) 268-1884, Option 4
or email Co-Op directly:

PIN Change for Credit Cards:
(888) 891-2435

Co-Op Mobile Wallet Activation:
(800) 870-4186

Debit Card:
Report lost or stolen AFTER hours.

During business hours, the call must come to TCU.
North America: (888) 241-2510
International, toll-free: 00+1+(909) 941-1398

Temporary Blocks of Debit Card AFTER hours
(888) 241-2440

Real Estate Payoff Statement Request
Contact Loan Servicing

Travis Quick-Pay™
(707) 449-4000 or (800) 877-8328
Visit the Travis Quick-Pay website

Verification of Deposits or Assets
Fax: (707) 469-1951
The fee for the service is $10.


Corporate Headquarters
One Travis Way
Vacaville, CA 95687

Mailing Address
Travis Credit Union
P.O. Box 2069
Vacaville, CA 95696

Deposits & Loan Payments Only
Travis Credit Union
P.O. Box 8000
Travis AFB, CA 94535

Shipping & Overnight Mail
Travis Credit Union
One Travis Way
Vacaville, CA 95687

Unresolved issues or problems
regarding the credit union should
be directed to:

Travis Credit Union
Supervisory Committee
P.O. Box 2070
Vacaville, CA 95696


Service of Process

Subpoenas, summonses, or other legal process should be personally served on Travis Credit Union’s agent for service of process at our Corporate Headquarters:

Attn: Michael Levy, General Counsel
Travis Credit Union
One Travis Way
Vacaville, CA 95687

Please deliver your documents to the staff at the Support Services/ Security Desk inside the employee entrance on the south side of the building. Direct any service of process questions to (707) 469-4384.

Note: Branch staff are not authorized to accept service of process.

Holiday Closures

In recognition of the following holidays, all branch locations and our member service center will be closed:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day*
  • Christmas Eve: 2 p.m. Early Closing
  • Christmas Day*

For your convenience, Call-24 Phone Banking, Online Banking and PhoneLoans will be available on these holidays.
*PhoneLoans not available on these holidays.


Hours & Locations

Branch Status