If you need to make a loan payment quickly and securely, Travis Credit Union can help with our Quick-Pay service.
Our Travis Quick-Pay service allows you to make a loan payment or credit card payment using a debit card, or your checking or savings account from another financial institution.
All new users will need to complete a one-time registration that includes adding your account information. Once the registration is complete, you'll be able to access Travis Quick-Pay and make loan payments.
Here are some Frequently Asked Questions (FAQ) to help you use this service for quick loan payments. Users are required to validate some information and are able to either complete a one-time registration or have the option to perform an “Express Pay” without completing a full registration to access Travis Quick-Pay and all of the advanced features.
Q. I can’t complete my registration
A. If you can’t complete the registration, please review your information to be sure you provided the correct answer or the correct format of the answer. For example, if MM/DD/YYYY is required and the user enters M–D–YYYY this will create an error. Additionally, dashes (–) are used in error when slashes are required.
Q. What do I do if my User ID is locked?
A. The username (which is the email address) may become temporarily locked after multiple failed login attempts. Continued failed login attempts will result in extended temporary lockout periods. If the username becomes temporarily locked please try again at a later time.
Q. How do I reset my password / What if I can’t remember my password?
A. Please visit the “Forgot Your Password?” section of the web tool and follow the steps to reset your password. You may also submit a one-time payment via “Express Pay”, but the payment will not be included in your registered username’s transaction history. A password reset email will not be sent while the username is temporarily locked. If you believe the username has become temporarily locked for failed login attempts you should try again later and complete the “Forgot Your Password?” section at that later time.
Q. I am trying to register for the first time and I’ve received a message saying “We could not find your account details.” How do I resolve this?
A. Please confirm your Loan Number and the answers to the Security Questions are correct and in the requested format. If you still can’t log in and need to initiate a payment, please call Travis Credit Union at (800) 877-8328 during normal business hours.
Q. I can log in but I can’t make a payment.
A. If you discover you can’t make a payment after successfully logging in, please contact Travis Credit Union at (800) 877-8328 during normal business hours.
Q. What does TCU’s new payment reminder service include?
A. Our reminder service allows you to opt in for payment reminder notifications via text message. This includes advanced notifications 10 days and 3 days before your loan payment due date, plus a final reminder 3 days after your due date has passed if the payment was not made.
Q. How do I opt in?
A. If you provided us with your mobile phone number you will receive an initial text, which will offer you the opportunity to opt in or opt out of the service. If you respond “YES” to that initial text, you will be opted in for reminders. If you have multiple loans tied to the same mobile number, you will only receive one opt?in message.
Q. How do I opt out?
A. You will be able to opt out during the initial notification text by responding with “STOP” or “NO.” If you do not respond to the text, one final offer will be made prior to the next due date, after which you will automatically be opted out if no response is received.
Q. How do I make a payment?
A. The text reminder will contain a link to our QuickPay webpage, where you can make an online payment either by logging in, or as a guest. QuickPay and over-the-phone credit and debit card payments are optional, expedited payment services offered to provide additional levels of convenience. To facilitate these services, a processing fee may be assessed as disclosed in our Fee Schedule. If you would like to utilize our traditional payment options, the following payment methods are available at no cost:
- Check or money order mailed to Travis Credit Union, P.O. Box 8000, Travis AFB, CA 94535
- In person payments at any of our branch locations.
- Online transfers through your Online Banking profile.
- Online transfers or mobile check deposit payments through our Travis Credit Union app, available for Apple and Android.
- Automatic payment set up either with Travis Credit Union, or through a Bill Pay service offered by your other financial institution.
Download Quick-Pay FAQ