How to Lock and Unlock your Debit Card

Safety & Privacy

This document is for Travis Credit Union members who want to manage the security of their consumer debit card using Digital Banking.

Locking your debit card is a simple way to prevent unauthorized use if your card is misplaced or suspected to be compromised. If you later locate your card, you can unlock it instantly and resume using it without interruption.

Note: Users must enroll in Advanced Card Controls in order to use the Lock/Unlock feature. They may unenroll at anytime.

To Lock or Unlock your Debit Card, please follow the steps below:

  1. From the Dashboard, select the Checking Account the debit card is linked to
  2. Click on Card Services
    step 2, lock or unlock debit card
  3. Confirm the last 4 digits of the card number displayed matches the card you wish to Lock or Unlock
  4. To use Card Controls such as Lock and Unlock, you must first Register for Advanced Card Controls
    a. If you are not yet registered:
    i. Select Advanced Card Controls
    step 4 i, lock or unlock debit card
    ii. Click Register
    step 4 ii, lock or unlock debit card
    iii. Use the toggle switch to Lock or Unlock your Debit Card
    step 4 iii, lock or unlock debit card
    b. If you are registered
    i. Use the toggle switch to Lock or Unlock your Debit Card

Note: Locking and Unlocking your card is a reversible process. You must be registered for Advanced Card Controls to use the Lock and Unlock service. You may unregister at anytime from the Advanced Card Controls tile under Card Services, however doing so will remove your ability to Lock and Unlock your card until you choose to reregister.

Explore Debit Card Controls FAQs

Visit our Debit Card Controls FAQs to explore common questions and helpful tips about managing your card.

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