Coronavirus Financial Resources, blue heart, state of California

At Travis Credit Union, we’re here to help during difficult times with resources to support your financial wellness. These programs are available to our members who turn to Travis for assistance. Our response to your request may take up to 72 hours.

Important Note for Deferred Payment & Mortgage Forbearance Requests: Once you submit a request form, you will be notified by email that Travis Credit Union has received your request. Within 72 hours, you will receive an electronic document from DocuSign acknowledging deferred payments. You have ten days from the date of receipt to sign and will receive daily reminders that your signature is needed.

Deferred Payments
(Skip-a-Pay)

Members who have loans or lines of credit with Travis Credit Union (e.g. auto and credit cards) may request to skip a payment due to Coronavirus (COVID-19).

Learn More & Apply


Loan Deferral Program

We care about our members affected by COVID-19 and offer support and resources to keep you moving forward. If you have already utilized the Skip-a-Pay option and need additional assistance with your payments, we can help. Please fill out the form and one of our representatives will contact you to learn more about your circumstances.

Fill Form


Mortgage Support

Mortgage Payment Forbearance: Members who have a mortgage with Travis Credit Union may request to defer a payment due to financial hardship because of the coronavirus.

Click the button below to use our online request form.

Online Request Form Read Q&A

For Mortgage Payment Forbearance Requests


Small Business Support

This is a difficult time for small businesses, too, and the Business Services Team at Travis wants to make sure its business members have information on the latest financial relief resources.

Learn More


Waived Fees

We know this crisis is impacting many of our members financially, so we’re waiving fees to help those experiencing financial hardship. At this time, the following fees will be waived.

  • Transactions at Non-CO-OP Network ATMs
  • Overdraft Transfer Fee
  • Skip-a-Pay (Deferred Payments)
  • Credit Card Late Charge
  • Excessive Withdrawal Fee (Effective May 1, 2020, the transaction limitations and excessive withdrawal fee imposed for conducting more than six withdrawals or transfers from a Savings or Money Market Account have been eliminated.)

If you have any questions, call our Member Service Center at (800) 877-8328 or use Live Chat during business hours.


Disaster Relief Loan Program

This program allows Travis Credit Union members to borrow up to $10,000. The actual loan amount and length of term will depend on the applicant’s credit history. We can also defer your first monthly payment for 60 days, if needed.

Learn More
Read FAQ + Apply Online


Additional Resources Available

Click through for more information.


Featured Organizations Dedicated to Relief Efforts

CUAID.coop

The National Credit Union Foundation is accepting donations online for credit union employees and members affected by a disaster. To donate, visit www.cuaid.coop and click on the General Disaster Relief link.

American Red Cross

The American Red Cross is also accepting donations to help those recent events.

Local Food Banks

Local food banks are in need of supplies. Find out how you can help the Food Bank of Contra Costa and Solano. Also, throughout the holiday season, our branches are collecting food to support local food banks. Please click here to locate your nearest Travis branch.