Your financial wellness is important to us. Protecting you from potential loss due to fraud, scams and other risks requires awareness and resources such as this Fighting Fraud page. Learn about the different types of threats and risks out there today and tips on how to deal with them.
Protect Yourself from Financial Fraud
Tips to Protect Yourself
- Be cautious with vacation rentals – Scammers often post fake listings or push for payment outside trusted platforms. Stick to reputable booking sites and avoid deals that seem too good to be true.
- Keep your TCU login and password to yourself. TCU will never ask for it.
- Don’t open email attachments or click links from unfamiliar sources.
- Never click on links or call numbers sent via text message from unknown parties.
- Set up account alerts to notify you of any unusual activity such as unauthorized transactions. Learn More.
- Gift cards aren’t payment – They’re a red flag. If someone asks you to pay for a rental, fees or travel services with gift cards, it’s likely a scam. Legitimate businesses won’t request payment this way.
- Skip public Wi‑Fi for banking – Avoid accessing financial accounts or making purchases over public Wi‑Fi. Use secure networks or mobile data to keep your information safe.
- If something seems too good to be true, it is. Be especially wary of offers if the solicitor requires fast action or evokes a sense of fear.
- Never share your Federal Student Aid (FSA) ID or Social Security Number through email, over the phone or on unfamiliar websites.
- Turn on card alerts and monitor activity – Stay in control of your Travis Credit Union debit card by enabling alerts and checking transactions regularly so you can spot suspicious activity quickly.
- Use TCU debit card controls for peace of mind – With Travis Credit Union’s card controls, you can manage your debit card anytime – lock or unlock it, activate a new card or report it lost or stolen while you’re traveling.
- Check the credibility of any loan offer by researching the lender, reading reviews, and verifying their legitimacy with official sources before providing personal or financial information.
How TCU Protects You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union’s proactive attention to security concerns has kept the credit union on the cutting edge of privacy best practices. We aim to set a security benchmark for the credit union industry. We frequently audit ourselves and our systems to ensure both provide the same trustworthy service our members have come to expect.
Keeping you informed about identity theft, phishing, ATM skimmers and other types of frauds and scams is another way we help protect your financial future. This Fighting Fraud page is updated regularly to keep you informed about potential threats. Also, TCU employees are held to a strict Privacy Policy.
As a reminder, Travis Credit Union will never call you and ask you for one-time passcodes, your log in credentials, debit or credit card information, or any security details related to your accounts. If that happens, hang up and call us at 800‑877‑8328.
Protect Your Business
Strengthen Fraud Controls Before It’s Too Late
- Stop auto‑forwarding emails – Especially those containing sensitive or financial information.
- Limit external sharing – Only share data with trusted contacts on a need‑to‑know basis.
- Use Data Loss Prevention (DLP) tools – Help detect and block unauthorized data sharing.
- Train your team – Make sure employees recognize risks tied to data handling and insider threats.
- Review access regularly – Ensure only the right people have access to sensitive information.
Other Risks
Guard Your Social Security Number
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
A Reminder for Zelle® Users
If you use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the call.
Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800‑877‑8328.
Protecting Minors
Children are regular targets of identity theft. Parents should take care to protect their children’s financial future. Click the links below to look for warning signs and how to check your child’s credit.