Your financial wellness is important to us. Protecting you from potential loss due to fraud, scams and other risks requires awareness and resources such as this Fighting Fraud page. This Cybersecurity Awareness Month, help build a safer community by taking steps to protect your accounts and sharing cybersecurity best practices with family and friends. Explore tips to help keep your information secure.
Protect Yourself from Financial Fraud
Tips to Protect Yourself
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Use strong, unique passwords – Create long passphrases and store them in a trusted password manager.
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Use trusted donation platforms – Give directly through verified charitable websites instead of links in emails, texts or social media posts.
- Keep your TCU login and password to yourself. TCU will never ask for it.
- Don’t open email attachments or click links from unfamiliar sources.
- Never click on links or call numbers sent via text message from unknown parties.
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Turn on multi-factor authentication (MFA) – Add a second step (code/biometrics) for email, banking and social apps.
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Choose secure payment methods – Avoid paying with gift cards, wire transfers or cryptocurrency—these are common scam tactics.
- If something seems too good to be true, it is. Be especially wary of offers if the solicitor requires fast action or evokes a sense of fear.
- Never share your Federal Student Aid (FSA) ID or Social Security Number through email, over the phone or on unfamiliar websites.
How TCU Protects You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union’s proactive attention to security concerns has kept the credit union on the cutting edge of privacy best practices. We aim to set a security benchmark for the credit union industry. We frequently audit ourselves and our systems to ensure both provide the same trustworthy service our members have come to expect.
Keeping you informed about identity theft, phishing, ATM skimmers and other types of frauds and scams is another way we help protect your financial future. This Fighting Fraud page is updated regularly to keep you informed about potential threats. Also, TCU employees are held to a strict Privacy Policy.
As a reminder, Travis Credit Union will never call you and ask you for one-time passcodes, your log in credentials, debit or credit card information, or any security details related to your accounts. If that happens, hang up and call us at 800‑877‑8328.
Protect Your Business
Strengthen Fraud Controls Before It’s Too Late
- Test your fraud response plan – Regularly review and run through your incident response procedures, so your team knows exactly what to do.
- Verify payment changes – Always confirm requests for wire transfers or payment updates using a trusted, secondary contact method.
- Train your team to pause and escalate – Encourage employees to question urgent or unusual requests and to report concerns right away.
- Monitor accounts closely – Set up alerts and review transactions daily to catch suspicious activity early.
Other Risks
Guard Your Social Security Number
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
A Reminder for Zelle® Users
If you use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the call.
Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800‑877‑8328.
Protecting Minors
Children are regular targets of identity theft. Parents should take care to protect their children’s financial future. Click the links below to look for warning signs and how to check your child’s credit.