Your financial wellness is important to us. Protecting you from potential loss due to fraud, scams and other risks requires awareness and resources such as this Fighting Fraud page. Learn about the different types of threats and risks out there today and tips on how to deal with them.
Protect Yourself from Financial Fraud
Tips to Protect Yourself
- Protect What Matters – Tech‑support scams and romance scams often target older adults. Stay alert to anyone creating urgency, fear or emotional pressure.
- Keep your TCU login and password to yourself. TCU will never ask for it.
- Don’t open email attachments or click links from unfamiliar sources.
- Never click on links or call numbers sent via text message from unknown parties.
- Set up account alerts to notify you of any unusual activity such as unauthorized transactions. Learn More.
- Support Your Loved Ones – Talk with aging family members about common scams and help them recognize red flags before scammers strike.
- Never Allow Remote Access – If someone asks to access your computer or phone - stop. Legitimate companies will never request unexpected remote access.
- If something seems too good to be true, it is. Be especially wary of offers if the solicitor requires fast action or evokes a sense of fear.
- Never share your Federal Student Aid (FSA) ID or Social Security Number through email, over the phone or on unfamiliar websites.
- Verify All Tech‑Support Requests – Ignore pop‑ups, unsolicited calls or surprise alerts. Always contact the company directly using a trusted phone number or website.
- Always use official government websites, such as fafsa.gov or studentaid.gov, to complete financial aid applications or access your student loan information to ensure your personal data remains secure.
- Check the credibility of any loan offer by researching the lender, reading reviews, and verifying their legitimacy with official sources before providing personal or financial information.
How TCU Protects You
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union’s proactive attention to security concerns has kept the credit union on the cutting edge of privacy best practices. We aim to set a security benchmark for the credit union industry. We frequently audit ourselves and our systems to ensure both provide the same trustworthy service our members have come to expect.
Keeping you informed about identity theft, phishing, ATM skimmers and other types of frauds and scams is another way we help protect your financial future. This Fighting Fraud page is updated regularly to keep you informed about potential threats. Also, TCU employees are held to a strict Privacy Policy.
As a reminder, Travis Credit Union will never call you and ask you for one-time passcodes, your log in credentials, debit or credit card information, or any security details related to your accounts. If that happens, hang up and call us at 800‑877‑8328.
Protect Your Business
Strengthen Fraud Controls Before It’s Too Late
- Trust but Verify – Re‑verify vendors regularly and confirm every payment detail before sending funds to prevent fraud.
- Fake Invoices Look Real – Fraudsters mimic legitimate vendors - always verify routing numbers, account details and sender information before approving payments.
- Use Out‑of‑Band Verification – Confirm all bank‑account changes through a trusted phone number or independent contact method, never by email alone.
- Conduct a quarterly review of vendor records and payment workflows to catch inconsistencies early.
Other Risks
Guard Your Social Security Number
Your Social Security Number (SSN) should be closely guarded. It does not change over your lifespan, which makes it a coveted piece of information for identity thieves. Keep in mind, you may have to share your SSN if you are opening a new account, applying for a loan or a credit card. Only share that information when you are certain it will not be overheard or used without your consent.
A Reminder for Zelle® Users
If you use Zelle® person-to-person payments, Travis Credit Union will never contact you and ask you to send money via a Zelle transaction. If you receive a phone call or text from someone claiming to be from Travis Credit Union who is requesting you to make a Zelle transaction, consider it fraudulent and part of a nationwide scam. Instead, end the call.
Zelle transfers occur immediately, and you should treat such transactions like cash. If you have any questions about Zelle or your TCU accounts, please call us during normal business hours at 800‑877‑8328.
Protecting Minors
Children are regular targets of identity theft. Parents should take care to protect their children’s financial future. Click the links below to look for warning signs and how to check your child’s credit.