Online Help & FAQs banner

Need online assistance?

Get tips about accessing our online services and learn about the steps we take to ensure your private and financial information is safe and secure.

Contact us

Having trouble viewing our Web site?

Let's try deleting the cookies on your specific type of Internet browser to see if this will correct the problem.

Delete cookies in Internet Explorer

  1. Click the Safety button, and then click Delete Browsing History.
  2. Select the check box next to Cookies.
  3. Select the Preserve Favorites website data check box if you do not want to delete the cookies associated with websites in your Favorites list.
  4. Click Delete.

Delete cookies in Google Chrome

  1. Make sure you're running the latest version of the Chrome browser, and then select the Chrome top menu.
  2. Select "Clear Browsing Data"
  3. Uncheck any items you want to save, such as Autofill or Passwords
  4. Then, click the "Clear Browsing Data" button"

Delete cookies in Firefox

  1. Make sure you're running the latest version of the Firefox browser, and then select the Firefox menu. From there, select Options and then Options again.
  2. Click the Privacy tab to bring up your user-privacy options.
  3. Under the History section, click the Remove Individual Cookies link.
  4. At the bottom of the Cookies window that appears, click the Remove All Cookies button to delete all cookies associated with your Firefox browser

Delete cookies in Safari

  1. Select the Safari top menu, and click "Preferences ..." menu
  2. Click the "Privacy" icon in the top center
  3. Click the first line "Remove All Website Data" and then click the blue "Remove Now" confirmation button.

Cannot access Bill Pay

Most people have troubles accessing Bill Pay because of "extra" software added to your browser. Well intentioned software that is designed to protect you can also stop processes from trusted companies too. Its doesn't know the difference so they block them all, just in case. They leave it to the consumer to decide what they will allow and what they won't.

Here is a small list of the top causes.

  • Search-bars like Yahoo Search bar, Google Search Bar, or AOL Search Bar that are loaded in your browser.
  • Private Labeled Search Bars- these toolbars are branded versions of the previously mentioned and result in the same problem.
  • Firewalls either hardware or software like Zone Alarm, Black Ice Defender or Norton Internet Security/Personal Security
  • Pop-Up blockers. Antivirus packages like McAffee and Symantec's Norton Internet Security or Anti-Virus, Windows XP SP2 Security Center
  • Comcast Security Manager. - Cox Cable and Comcast use the same software but just is branded differently.

These software packages need to be configured to allow the three web site addresses listed below. We do not recommend you remove your adware or security software or turn it off as this will not resolve the problem and will leave your computer open to malicious viruses, including Trojans, key-loggers and e-mail viruses.


To see if a particular piece of software is the problem, you may temporarily disable a program and test your computer. Once you have determined the source of the problem, you should enable your security software for your protection. If you find that a piece of security software is preventing your from working with Travis Credit Union please contact the vendor of the software for a way to work around this problem.

These website addresses that need to be added to the "allow" lists/areas or "white" lists in these types of products are as follows: (Please note these are "Secure" sites, indicated by the S after HTTP)


Online Security

Travis Credit Union's number one concern is the security of our members and the information. That is why we have taken steps to insure your information is kept private and secure.

When you are in a secure area, at the bottom of your browser you will find a lock icon.

What is Travis Credit Union doing to protect me and my information?

Travis Credit Union has always kept their members information private from day one. Even before the Internet our normal day to day practice is to protect our members and there information at all cost. Our proactive nature to security concerns have kept us on the forefront of security in the credit union industry. We strive to set the security standard that our credit union industry is held to by constantly auditing ourselves and systems to make sure they provide the same trustworthy service our members have come to rely on.

What is SSL?

The Secure Sockets Layer (SSL) protocol has become the universal standard on the Web for authenticating sites and for encrypting communications between users and Web servers. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate or Server ID enables SSL capabilities.

SSL server authentication allows users to confirm a Web server's identity. SSL-enabled client software, such as a Web browser, can automatically check that a server's certificate and public ID are valid and have been issued by a certificate authority (CA) — such as Thawte — listed in the client software's list of trusted CAs. SSL server authentication is vital for secure e-commerce transactions in which users, for example, are sending credit card numbers over the Web and first want to verify the receiving server's identity.

An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering — that is, for automatically determining whether the data has been altered in transit. This means that users can confidently send private data, such as credit card numbers, to a Web site, trusting that SSL keeps it private and confidential.

128 bit SSL

SSL enable visitors to verify your site's authenticity and to communicate with it securely via state-of-the-art SSL encryption, which protects confidential information from interception and hacking. Our Extended SSL 256-bit, which refers to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Microsoft , Netscape, AOL, Mozilla Firefox and others offer browsers that enable different levels of encryption depending on the type of Server ID with which the browser is communicating.

What does this mean to me? This means your data is secure from prying eyes. You can also verify your security level in your browsers Help/About section in the drop-down menu's

Browser Issues

To use Travis Credit Union Online Banking, members must have Internet access and should use one of the approved Web browsers. All of the recommended browsers have been tested and have an encryption level of at least 128-bit. Other browser versions may function correctly but may not be sufficiently secure so are not recommended.

Recommended Browsers/Versions

  • Microsoft® Internet Explorer v9.x
  • Firefox 3 or higher
  • Safari
  • America Online® v9.x
  • Opera® v7.0

Microsoft Money and Exporting your Information for Offline Use

It no longer works "automatically" with our Online Banking product due to the higher security method currently in place. You can still export your account history money file and import it into your Microsoft Money program regardless of what version you have.
Inside Online Banking select the account you want to export the history from. From the menu on the left of your browser window choose "Export Account Information" choose "Money using Active Statements (OFX)" which you can then download and save to your computer to be imported into Money. With Money 2007 installed it will prompt you to start Money once you click the Export Button inside Online Banking making your export easier.