A Special Message About Coronavirus (COVID-19)

Un Mensaje Especial Sobre Coronavirus (COVID-19) Haga clic aquí para ver en español


Face Masks Required in our Benicia Branch

Effective 8/25/2021 –

Masks are required in our Benicia Branch because of a new health order issued by the City Council of Benicia. The new health order requires the use of face coverings in indoor public spaces regardless of vaccination status, taking effect Wednesday, August 25th.


Face Masks Required in our Napa Branch

Effective 8/06/2021 –

Masks are required in our Napa Branch because of a new health order issued by the Napa Public Health Officer. The new health order requires the use of face coverings in indoor public spaces regardless of vaccination status, taking effect Friday, August 6th.


Face Masks Required in Contra Costa Branches

Effective 8/02/2021 –

Masks are required in our Clayton, Pleasant Hill, Richmond, Slatten Ranch, Terrace Center and Veranda branches because of a new health order issued by the Contra Costa Public Health Officer. The new health order requires the use of face coverings in indoor public spaces regardless of vaccination status, taking effect Monday, August 2nd.


Face Masks Required in Yolo County Branches

Effective 7/30/2021 –

Masks are required in our Davis and Woodland branches because of a new health order issued by the Yolo County Public Health Officer. The new health order requires the use of face coverings in indoor public spaces regardless of vaccination status, taking effect Friday, July 30.


New Face Mask Requirement For Travis Air Force Base Branch

Effective 7/29/2021 –

In accordance with Department of Defense policy, effective July 29, 2021, masks are required indoors at our Travis Air Force Base Branch regardless of vaccination status.


New TCU Face Mask Policy

Effective 6/18/2021 –

If you’re a fully vaccinated member or guest: Wearing a face mask inside our branches is optional. Those without face masks self‑attest they have been fully vaccinated.

If you’re NOT a fully vaccinated member or guest: You must continue to wear a face mask while inside our branches.

Thank you for your cooperation and patience.


We Are All People Helping People

Updated 4/12/2021 – Things are looking up concerning the COVID-19 pandemic’s effects in California. Counties are moving into less restrictive tiers. More people are getting vaccinated every day. More businesses are welcoming people back into their interior spaces. There is renewed optimism for that proverbial light at the end of tunnel.

Like you, we are anxious and excited about the loosening restrictions. But we remain very mindful of our members’ and employees’ health and safety. That’s why we’re asking for your continued commitment to comply with CDC guidelines:

  • Avoid crowds
  • Wear a mask
  • Keep six feet away from others, and
  • Practice frequent handwashing

— even if you have been vaccinated for COVID‑19.

Travis Credit Union was founded 70 years ago on the philosophy of helping people. We’ll get through this pandemic together if we keep in mind others who remain vulnerable to this disease and respect the safety precautions that have been put in place.

In this way, we are aware, we are together. We are all people helping people.

 


Important Reminder: Branch Occupancy

Updated 12/09/2020 – Based on regional stay-at-home orders by Gov. Gavin Newsom, we are limiting occupancy at our branches. The maximum amount of people allowed inside at any time will vary by branch location.

You can bypass the line with Digital Banking:

Also, see what the Travis Team is doing for your health and safety.


Vacaville, CA – Travis Credit Union cares about the wellness of our members and communities, especially amid concerns about the spread of the Coronavirus (COVID-19). We are closely monitoring day-to-day developments and, as an organization, have raised awareness and education among employees on the best practices to prevent the spread of respiratory diseases, as outlined by the Centers for Disease Control and Prevention (CDC).


Branch Availability

Based on current CDC recommendations, face masks are required for in-branch banking visits: As of Wednesday, April 22, a face mask or covering over both nose and mouth is a requirement for all in-person visits at all Travis Credit Union branches to ensure the safety of fellow members and staff.

Click the button below to see which branches are open, closed, or operating within limited hours.

Branch Status


Consider Digital Banking From Home

You can conduct many of your common branch transactions using our free Online Banking & Mobile Banking services. Download the Mobile App or sign on to Online Banking.

With our digital banking tools, you can:


Be Watchful of Scams

As a precaution, be watchful of suspicious emails, texts and phone calls from unfamiliar sources, especially during this period of uncertainty. Fraudsters have launched Coronavirus-themed phishing attacks to deliver malware that steal your computer credentials and trick you into sharing your personal and financial information. These phishing emails purport to be from the Centers for Disease Control (CDC) and the World Health Organization (WHO) but they are not, and they link you to fake websites.

To verify the legitimacy of any communication from Travis Credit Union, call us directly at (707) 449-4000 or (866) 248-8712 during normal business hours. Learn more about how to protect yourself from scams.


CARES Act “Stimulus” Funds

Due to the CARES Act, many Travis Credit Union members may receive financial relief from the government in the form of a stimulus payment (also known as Economic Impact Payments or EIP) via direct deposit from the IRS or a physical check. Please keep in mind that if your account is overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to these funds. Please contact us if you have questions or need further information on how we can help you.


Additional Preventive Measure

As an added step to limit exposure to Coronavirus, we have canceled all public financial education seminars in the counties of Napa, Solano, Contra Costa, Merced and Yolo through May. The decision is supported, in part, by the actions of many of our seminar host sites, which have begun canceling all programming through May.

You can access a variety of online financial education tools and resources at traviscu.org/hub. For example, our online Financial Education Hub provides members free access to interactive, online courses to make your financial life better.

We will continue monitoring the news from the U.S. Department of Health and Human Services, and the CDC, and will take action for events happening through May. After that time, we will reevaluate on a month-to-month basis.

Our first priority remains keeping Travis Credit Union employees and members safe and well-informed while doing what we can to help minimize potential spread of the Coronavirus. Please know we will continue to explore digital and remote solutions that will best serve our community members going forward.


Sanitation

Travis Credit Union is taking preventative measures to ensure that we are providing the highest level of service and cleanliness to our members.

We are following the guidelines established by the CDC for preventing the spread of the virus, and we have implemented additional sanitation measures at our Corporate Office and branches to mitigate risk and reduce the spread of germs. This includes the following procedures:

The health and safety of our staff and members is our highest priority.


Additional Information: Quick Links

For more information on COVID-19 from other organizations, check out the quick links below.

Thank you for your membership.

    • Access accounts 24/7 from your computer, tablet, or smartphone at traviscu.org
    • Make deposits and payments using your smartphone with Mobile Deposit.
    • Withdraw cash at more than 30,000 CO‑OP Network ATMs
    • Check Balances & Verify Transactions: Keep tabs on your account balance in real time.
    • Deposit Checks: Utilize our free TCU Mobile App to deposit checks digitally.
    • Transfer Money: Transfer money between your accounts.
    • Pay Others: Pay your bills using Bill Pay, or send money person-to-person using Zelle®.
    • Live Chat: Message our representatives online on our website.
    • Apply for Loans: Visit traviscu.org/apply for home loans, auto loans, and credit cards.
    1. We have increased frequency in cleaning schedules with a focus on public areas, including handrails, door handles, cash machines and other high-touch common areas.
    2. We have provided additional disinfectant wipes to staff and members.
    3. We have posted visual signage throughout our facilities to encourage staff and members to wash hands thoroughly and disinfect workstations, along with verbal and email communication.