A Special Message About
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Vacaville, CA – Travis Credit Union cares about the wellness of our members and communities, especially amid concerns about the spread of the Coronavirus (COVID-19). We are closely monitoring day-to-day developments and, as an organization, have raised awareness and education among employees on the best practices to prevent the spread of respiratory diseases, as outlined by the Centers for Disease Control and Prevention (CDC).
In light of the concerns about the coronavirus and the impact it may have had on your financial wellness, we have additional resources available should you need support.
View our available Financial Relief options.
Based on current CDC recommendations, face masks are required for in-branch banking visits: As of Wednesday, April 22, a face mask or covering over both nose and mouth is a requirement for all in-person visits at all Travis Credit Union branches to ensure the safety of fellow members and staff.
Click the button below to see which branches are open, closed, or operating within limited hours.
Consider Digital Banking From Home
You can conduct many of your common branch transactions using our free Online Banking & Mobile Banking services. Download the Mobile App or sign on to Online Banking.
With our digital banking tools, you can:
- Check Balances & Verify Transactions: Keep tabs on your account balance in real time.
- Deposit Checks: Utilize our free TCU Mobile App to deposit checks digitally.
- Transfer Money: Transfer money between your accounts.
- Pay Others: Pay your bills using Bill Pay, or send money person-to-person using Zelle®.
- Live Chat: Message our representatives online on our website.
- Apply for Loans: Visit traviscu.org/apply for home loans, auto loans, and credit cards.
Be Watchful of Scams
As a precaution, be watchful of suspicious emails, texts and phone calls from unfamiliar sources, especially during this period of uncertainty. Fraudsters have launched Coronavirus-themed phishing attacks to deliver malware that steal your computer credentials and trick you into sharing your personal and financial information. These phishing emails purport to be from the Centers for Disease Control (CDC) and the World Health Organization (WHO) but they are not, and they link you to fake websites.
To verify the legitimacy of any communication from Travis Credit Union, call us directly at (707) 449-4000 or (800) 877-8328 during normal business hours. Learn more about how to protect yourself from scams.
CARES Act “Stimulus” Funds
Due to the CARES Act, many Travis Credit Union members may receive financial relief from the government in the form of a stimulus payment (also known as Economic Impact Payments or EIP) via direct deposit from the IRS or a physical check. Please keep in mind that if your account is overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to these funds. Please contact us if you have questions or need further information on how we can help you.
Additional Preventive Measure
As an added step to limit exposure to Coronavirus, we have canceled all public financial education seminars in the counties of Napa, Solano, Contra Costa, Merced and Yolo through May. The decision is supported, in part, by the actions of many of our seminar host sites, which have begun canceling all programming through May.
You can access a variety of online financial education tools and resources at traviscu.org/hub. For example, our online Financial Education Hub provides members free access to interactive, online courses to make your financial life better.
We will continue monitoring the news from the U.S. Department of Health and Human Services, and the CDC, and will take action for events happening through May. After that time, we will reevaluate on a month-to-month basis.
Our first priority remains keeping Travis Credit Union employees and members safe and well-informed while doing what we can to help minimize potential spread of the Coronavirus. Please know we will continue to explore digital and remote solutions that will best serve our community members going forward.
Travis Credit Union is taking preventative measures to ensure that we are providing the highest level of service and cleanliness to our members.
We are following the guidelines established by the CDC for preventing the spread of the virus, and we have implemented additional sanitation measures at our Corporate Office and branches to mitigate risk and reduce the spread of germs. This includes the following procedures:
- We have increased frequency in cleaning schedules with a focus on public areas, including handrails, door handles, cash machines and other high-touch common areas.
- We have provided additional disinfectant wipes to staff and members.
- We have posted visual signage throughout our facilities to encourage staff and members to wash hands thoroughly and disinfect workstations, along with verbal and email communication.
The health and safety of our staff and members is our highest priority.
Additional Information: Quick Links
For more information on COVID-19 from other organizations, check out the quick links below.
Thank you for your membership.