FAQs Credit Cards | Frequently Asked Questions | Travis Credit Union Credit Card

We've answered some of the most Frequently Asked Questions about Credit Card Experience Enhancements.
Click on the question below to read the answer.

3D Secure (3DS) Authentication

What is 3D Secure?

3D Secure, also known as 3DS, is a technical standard created by Visa that adds an additional layer of protect to online debit card and credit card transactions.

How does 3DS work?

When enabled, 3DS provides a 2-step authentication process for online purchases to prevent payment card fraud. To complete a purchase, TCU cardholders will have to enter a unique code to complete an online transaction with merchants who use 3DS.

Is my TCU card enabled for 3DS?

Travis Credit Union will automatically activate 3DS for TCU debit and credit cardholders. This will allow you to make purchases at merchants that require the added layer of security for check out.

How do I get my 3DS authentication?

If you’re attempting to make an online purchase with a merchant who uses 3DS, you will be prompted to receive a code, once received to your number on file, please enter the code with the merchant before it expires.

What are the advantages of 3DS Technology?

3DS adds a layer of protection for both the consumer and the retailer against fraud.

Payment Information

What will change with regard to my payments?

Your payment experience will change. Because of these new enhancements, your new billing due date is the 24th of each month. When you make a payment, you will be able to view the increase in your available credit in real time. Your credit card payment will post in 24 to 48 hours.

How do I make a payment on my account?

The easiest way to make a payment is through the TCU Online Banking or Mobile Banking App if transferring from a TCU Checking or Savings account. All payments made from your Travis account will have immediate access to your funds on your TCU credit card. Your payments will not reflect on your credit card for 24 to 48 hours, but you will see an increase in your available credit for the amount of the transaction.

If you would like to make a payment from another institution, please visit the Make A Payment option in MyCardInfo. By entering your checking or savings account information from another institution, you can have a payment posted to your account within a few business days.

Also, you can make a payment by stopping in at your local Travis Credit Union branch or by mailing payment to the address provided on the Make a Payment page. If you have any questions, please contact our Member Service Center by using the information on the Contact Us page of the Help and Information menu.

Do I need to update my bill pay information at another financial institution?

Yes. Your member credit card account number will change (but not your actual credit card number on your plastic card). The member credit card account number can be found on your first statement in September, or in Online and Mobile Banking. If you have Alerts, Bill Pay or Automatic Payments setup within Online Banking, however, you will not have to update anything. We will update everything for you.

What if I use another financial institution to pay my TCU credit card?

If you pay your Travis Credit Union credit card from a checking account at another financial institution, your ACH payment will now be processed on the 24th of each month, instead of the 21st, beginning on Sept. 24, 2020.

How do I pay my bill online through another financial institution?

If you pay your bill online through another financial institution, you'll need to update the payment address and your member account number prior to making your October 2020 payment. The member account number can be found on your first statement in September, or in Online and Mobile Banking. See the Q&A for how and when to access your new member account number.

Is the payment address changing?

Yes, there will be a new payment address:

Travis Credit Union,
Post Office Box 37035,
Boone, IA 50037-0035

Will my billing cycle stay the same?

The due date will change slightly. Instead of your bill being due on the 21st of each month, we’re giving you an extra three days in the month of September. After that time, your billing cycle will be on the 24th of each month.

Will I see my payment on my account immediately?

You won’t see the payment credit for 24 to 48 hours, but you will see the change to your available credit immediately.

When will my payments post?

Credit card payments received between Sept. 18-20 will post on Sept. 21, 2020.

Where can I find my full account number?

Your full account number can be located on the bottom of your credit card statement. It is the first 16 digits listed.

New Tools & Information

What is MyCardInfo?

MyCardInfo is a service provided free of charge by Travis Credit Union which allows you to view your credit card transactions. It also provides information on who to call with questions, payment addresses, and how to handle fraud and dispute claims.

For complete details, please visit our new MyCardInfo page. Learn More >

Do I need to register for MyCardInfo?

No, you do not need to register to gain access to this information.

For complete details, please visit our new MyCardInfo page. Learn More >

I received an email from @mycardinfo.com. Who is @mycardinfo.com?

The @mycardinfo.com is an email address we are utilizing to process all of our disputes and fraud. Please allow this email address for updates on any cases you may have filed to ensure timely updates or request for information.

For complete details, please visit our new MyCardInfo page. Learn More >

Will I receive a new credit card with a new credit card number?

No, you will not receive a new credit card or new card number.

Do I need to download a separate app
to enjoy additional self-service tools?

No, simply log into Online Banking/Mobile Banking and you’ll have access to the MyCardInfo tools and transactions.

For complete details, please visit our new MyCardInfo page. Learn More >

Will my ability to view my credit card information online be affected?

For a brief period, our online credit card system will be offline while enhancements are made. Your TCU credit card account information will be unavailable from the evening of Thursday, Sept. 17 until 5 p.m. Monday, Sept. 21, 2020. You will still be able to make purchases with your card during this timeframe.

How will these improvements affect Online Banking?

To deploy these credit card enhancements, TCU Online Banking will be offline starting around 10 a.m. Monday, Sept. 21, 2020. The work is expected to take several hours to complete. Online Banking should be restored later that day.

Can I still use my card during the offline period?

Rest assured you’ll be able to use your credit card at a merchant during the offline period. As a reminder, you won’t be able to view or make payments on your credit card account online until after 5 p.m. Sept. 21, 2020. Please note that our Member Service Center and branch personnel also won’t have access to your credit card account information during this period.

We’ll gladly answer specific credit card account questions after 5:00 p.m. Sept. 21, 2020.

Will this enhancement delay the resolution of a fraud and/or dispute that was filed prior to Sept. 20, 2020?

All fraud and/or disputes in progress will be reviewed within standard Visa regulation time.

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