FAQs MyCardInfo | Frequently Asked Questions | Travis Credit Union Credit Card

We've answered some of the most Frequently Asked Questions about MyCardInfo.
Click on the question below to read the answer.

What is MyCardInfo?

MyCardInfo is a service provided free of charge by Travis Credit Union which allows you to view your credit card transactions, travel notifications and credit card alerts! It also provides information on who to call with questions, payment addresses, and how to handle fraud and dispute claims.

How do I make a payment on my account?

If you are making a payment from your Travis Credit Union account, please utilize Online or Mobile Banking. If you would like to make a payment from another institution, MyCardInfo is simple to use.

By entering your checking or savings account information, you can have a payment posted to your account within a few business days. Also, you can make a payment by stopping in at your local TCU branch or by mailing payment to the address provided on the Make a Payment page. If you have any questions, please contact our Member Service Center using the information on the Contact Us page of the Help & Info menu.

What should I do if I suspect Fraud or Forgery?

Report the card lost/stolen under the Account Services tab in MyCardInfo. Once the lost/stolen report has been completed, click on the Dispute Transactions also under the Account Services tab and follow the prompts. If you have any questions, please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu.

What should I do if I want to dispute a transaction?

Click on the Dispute Transactions under the Account Services tab and follow the prompts. If you have any questions, please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu.

Is MyCardInfo safe?

MyCardInfo is designed to keep your account information secure. Your session will time out after five minutes of inactivity and your account number is never displayed on the screen. Also, you can select specific security controls that only you would know. If you have any questions about the safety of MyCardInfo please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu.

Activation and Use

How do I activate my account?

To activate your card, please call the number provided on the activation label affixed to your card. If no label is attached, call the number on the back of your card. It is best to call from your home phone.

My card has been lost/stolen. What should I do?

Report the card lost/stolen under the Account Services tab in MyCardInfo. This will disable the card, limiting any unauthorized spending. You may also report specific transactions as fraud under the Dispute Transaction function within Account Services. If you have additional questions visit the Contact Us page of the Help & Info menu.

I think I have fraud on my account. What should I do?

How can I get my credit limit increased?

Maintaining a high credit score will earn you a higher line of credit. In the event you need a credit limit increase, please apply online for an increase to your credit card.

3D Secure (3DS) Authentication

What is 3D Secure?

3D Secure, also known as 3DS, is a technical standard created by Visa that adds an additional layer of protect to online debit card and credit card transactions.

How does 3DS work?

When enabled, 3DS provides a 2-step authentication process for online purchases to prevent payment card fraud. To complete a purchase, TCU cardholders will have to enter a unique code to complete an online transaction with merchants who use 3DS.

Is my TCU card enabled for 3DS?

Travis Credit Union will automatically activate 3DS for TCU debit and credit cardholders. This will allow you to make purchases at merchants that require the added layer of security for check out.

How do I get my 3DS authentication?

If you’re attempting to make an online purchase with a merchant who uses 3DS, you will be prompted to receive a code, once received to your number on file, please enter the code with the merchant before it expires.

What are the advantages of 3DS Technology?

3DS adds a layer of protection for both the consumer and the retailer against fraud.

General Information

What is APR and how do I find my APR information?

APR is annual percentage rate. This is the amount of interest that is billed to your account for the convenience of carrying a balance. Please review your card agreement and welcome letter for complete APR details. Your APR is also listed on your most recent credit card statement.

What is a credit line?

This amount is listed on the card carrier, the letter to which your card was affixed, in the upper right corner. You may also view your credit line and the balance remaining for purchases and cash advances on the Account Overview page once you have logged into MyCardInfo.

What is a minimum monthly payment?

This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each statement and is equal to an amount decided upon by Travis Credit Union. Generally, the minimum amount calculation is made available in your card agreement and welcome letter and can be obtained by contacting us.

Who do I talk to if I need help understanding my credit card statement?

If you have questions regarding your statement or if you feel there is an error, please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu.

What do I do if I have a dispute on my credit card statement?

If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:

Double-check your receipts and check with other authorized users of your card.
Contact the merchant where the purchase originated.
If you are unable to resolve your dispute with the merchant, fill out the Dispute Transactions under the Account Services Tab and follow the prompts.

If you have any questions, please contact our Member Service Center by using the information on the Contact Us page.

How does Travis Credit Union keep my personal information safe?

Your account safety is our primary concern. Please refer to the Privacy Policy page of the Help & Info menu for specific policies and information.

I am traveling internationally. Can I use my credit card?

Your TCU card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. We do strongly recommend that you visit the Travel Center under the Account Services tab. Follow the prompts and enjoy your travels!

Can I add an additional user to my credit account?

Most times Travis Credit Union will grant an additional user. To request this, please contact our Member Service Center by using the information on the Contact Us page of the Help & Info menu. They will quickly gather the necessary information from you.

Where can I find my full account number?

Your full account number can be located on the bottom of your credit card statement. It is the first 16 digits listed.

Where can I review my pending credit card transactions?

All your pending and past credit card transactions can be viewed in MyCardInfo in Online Banking. To get there, log in to Online Banking and click on the MyCardInfo link in the left shaded column. Then, find the credit card account you want to view and click on the “MyCardInfo” link at the end of that account row. You’ll be taken to the MyCardInfo page where you can view all of your credit card information, including pending transactions.

Rewards

What rewards do you offer?

Travis Credit Union may offer rewards based on the type of card you have. To receive specific information as it relates to your card, visit Online Banking, then MyTravis Rewards.

Account Access

How do I make a cash advance?

Travis Credit Union may offer cash advances on your card. You process a cash advance via Online or Mobile Banking. If you would like to request a Balance Transfer, please visit the Account Services tab and click on Balance Transfer and follow all the prompts.

In addition, you can use a Personal Identification Number (PIN) to make a withdrawal at an ATM or visit a Travis Credit Union branch that offers cash advances on the type of card you have been issued. Refer to your card agreement for cash advance fees, rates and limitations.

How do I get a personal identification number (PIN)?

Travis Credit Union may have issued a PIN at the time your card was sent to you. If you did not receive the PIN, you can request a new one by contacting us with the information on the Contact Us page of the Help & Info menu.

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