Fraud Protection & Resolution
Protecting your private information is our priority at TCU, and we want to help you if fraud occurs. I.D. Theft Assistance We provide all of our checking account holders with a FREE, comprehensive, Identity Theft Assistance service that provides support during the fraud resolution process including: Support service provided by a highly trained identity theft caseworker to guide you through the process of restoring your identity and credit records. Personalized Fraud Resolution Kit that includes valuable educational information about fraud protection and resolution, government agency contact information, personalized letters to credit bureaus and instructions about filing police reports and fraud alerts.
Text Fraud Alert
Multiple members have received a “text alert” regarding their debit or credit card. The text states that the card has been blocked; a call-tree menu asks them to push options to reactivate the card by entering the full card number. The alert does not identify which card number but may specify the type: debit or credit card. One such text also had a call back number with a 419 area code, which is fraudulent.
If you received the text but you did not enter your full card number, no action will be necessary.
If you have released your card information, please contact our Member Service Center at (707) 449-4000 or (800) 877-8328 immediately to have your card blocked.
Fraud Alert for Travis ATM cards & debit cards
As with other financial institutions, there is fraudulent activity happening right now with some Travis CU ATM/debit cards. Please contact us immediately at (707) 449-4000 or (800) 877-8328 if you suspect any fraudulent charges so we can block your card and re-issue a new card and PIN. Thank you.
Suspicious email claims to be from Travis
This fraudulent email was forwarded to us by a member who wisely questioned its authenticity. Our Information Technology Department has initiated steps to shut down the site with our service provider; however, because it is an international site the provider cannot shut it down immediately.
Travis Credit Union will never send you an email asking for you to provide confidential information. Please do not click on any link embedded in an email you do not recognize or is suspect – to avoid having malware installed on your computer.
If you receive a seemingly suspicious email claiming to be from Travis Credit Union, please call our member service center at (707) 449-4000 or (800) 877-8328.
Home Depot payment card breach
Travis Credit Union is closely monitoring the recent payment card data breach that affected The Home Depot stores nationwide. If you have used your TCU credit or debit card at any Home Depot store since April 2014, we encourage you to check your accounts for any unauthorized transactions or activity.
If you suspect any unauthorized activity on your Travis Credit Union accounts, please visit your nearest TCU branch or call our Member Service Center at (707) 449-4000 or (800) 877-8328.
To learn more about this issue, please visit Home Depot’s website. The Home Depot is also offering free identity protection services for customers who may be affected. Please call the company at (800) 466-3337.
We will alert you if any action needs to be taken regarding your Travis Credit Union account(s).
Online Security FAQs
Travis Credit Union's number one concern is the security of our members and the information. That is why we have taken steps to insure your information is kept private and secure.
When you are in a secure area, at the bottom of your browser you will find a lock icon.
What is Travis Credit Union doing to protect me and my information?
Travis Credit Union has always kept their members information private from day one. Even before the Internet our normal day to day practice is to protect our members and their information at all cost.
Our proactive nature to security concerns have kept us on the forefront of security in the credit union industry. We strive to set the security standard that our credit union industry is held to by constantly auditing ourselves and our systems to make sure they provide the same trustworthy service our members have come to rely on.