From time to time, Travis Credit Union may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through your DocuSign, Inc. (DocuSign) personal account. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to these terms and conditions, please confirm your agreement by clicking the “I agree” button at the bottom of this document.

Requesting Paper Copies

At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. For such copies, as long as you are an authorized user of the DocuSign system you will have the ability to download and print any documents we send to you through your DocuSign personal account for at least 12 months after such documents are first sent to you. To request delivery from us of paper copies of the notices and disclosures previously provided by us to you electronically, you may write us at Travis Credit Union, P.O. Box 2069, Vacaville, CA 95696 or call us at 800-877-8328.

Withdrawing Your Consent

If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. To inform us that you no longer want to receive future notices and disclosures in electronic format you may:

A. Decline to sign a document from within your DocuSign account, and on the subsequent page, select the check-box indicating you wish to withdraw your consent.

Please note that if you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you. We will need to first send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. To indicate to us that you are changing your mind, you must withdraw your consent using the DocuSign “Withdraw Consent” form on the signing page of your DocuSign account. This will indicate to us that you have withdrawn your consent to receive required notices and disclosures electronically from us and you will no longer be able to use your DocuSign Express user account to receive required notices and consents electronically from us or to sign electronically documents from us.

How to Update Your Records

To let us know of a change in your e-mail address where we should send notices and disclosures electronically to you, you may e-mail the credit union using Secure Messaging if you are enrolled in Online Banking, write us at Travis Credit Union, P.O. Box 2069, Vacaville, CA 95696 or call us at 800-877-8328.

In addition, you must notify DocuSign, Inc., to arrange for your new email address to be reflected in your DocuSign account by following the process for changing e-mail in DocuSign.

Hardware and Software Requirements

Operating Systems: Windows 7, 8.1 10.x; Apple iOS 10 or higher, Android 5.0 or higher

Browsers (for SIGNERS): Internet Explorer 10.x, FireFox v50.x, Chrome 58 (or above)

Email: Access to a valid email account

Screen Resolution: 1024 x 768 minimum

Enabled Security Settings: Allow per session cookies

These minimum requirements are subject to change.

Acknowledging Your Access and Consent to Receive Materials Electronically

To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please verify that you were able to read this electronic disclosure and that you also were able to print on paper or electronically save this page for your future reference and access or that you were able to e-mail this disclosure and consent to an address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format on the terms and conditions described above, please let us know by clicking the “I agree” button below.

By checking the “I Agree” box, I confirm that:

  • I can access and read this Electronic Signature Disclosure; and
  • I can print on paper the disclosure or save or send the disclosure to a place where I can print it, for future reference and access; and
  • I consent to receive documents electronically through my DocuSign account. These documents may include notices, disclosures, authorizations, or acknowledgements that are required to be provided or made available to me by Travis Credit Union.

Download Disclosure


Forbes Top 10 Credit Unions in California Award
Desjardins Financial Education Award, 1st place nationwide, adult and youth
US Air Force Distinguished Credit Union of the Year
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