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We believe the best people to tell the story of Travis Credit Union are our members themselves. Through surveys, interviews and other means, we learn what we’re doing well, what we need to improve on and, in general, what members are saying about us. On this page you’ll find recent feedback as well as testimonials from members.

We invite you to leave your contact information if you’d like to offer a testimonial about your experience with Travis Credit Union. Share it with us by clicking on the green button below and it could be featured on our Financial Wellness Blog! Thank you for your membership.

Share Your Story

“Excellent agency. Excellent customer service.”

– Member at our Atwater Branch, Feb. 27, 2018

“Both tellers were extremely knowledgeable and polite during my contact. I have been with Travis since 1990, and wouldn’t change banks at all.”

– Member at our Gateway Branch, Feb. 26, 2018

“Outstanding staff and employees at the Peabody, Vacaville location.”

– Member at our Green Valley Branch, Feb. 26, 2018

“The Branch Manager at the Benicia Branch has gone beyond the call of duty for my family. Her service is like in the old days where you could call her about any concern or question and she would immediately help with her expertise. She runs that branch like a fine tuned watch. She's wonderful and we hope to have her in our lives for years to come.”

– Member at our Benicia Branch, Feb. 19, 2018

“The manager displayed excellent customer service. Keep up the good job courtesy and smile.”

– Member at our Fairfield Branch, Feb. 15, 2018

“I was impressed with the ease and speed of refinancing our home. We received a great interest rate, paid no fees, and the process took only a few weeks. Excellent service!”

– Member working with Real Estate, Feb. 9, 2018

“The Financial Service Representative had a lot of suggestions about how I could improve my credit score and made me feel motivated rather than discouraged after sharing her own experiences. I would come back to her again and again if I lived closer!”

– Member at our Clayton Branch, Feb. 8, 2018

“The ladies that helped me were very professional, courteous, knowledgeable, and competent. They made the process easy to complete. My thanks to them both.”

– Member working with Real Estate, Feb. 7, 2018

“It's great when they ask if there is anything else we can help you with today, like part of the family.”

– Member at our Clayton Branch, Feb. 6, 2018

“Travis Credit Union is by far the best bank I have ever dealt with. Any problems I’ve ever come up against have been solved with the utmost care by all employees involved. Thank you for being such an amazing bank!”

– Member at our Merced Branch, Feb. 2, 2018

“I was out of my hometown and away from my computer, my boyfriend lives in Dixon and I was so happy to find a branch there. I have used your branch to deposit my paychecks and needed to make my car payment but like I said I was away from my home so I went in just to see if it was possible to have a teller make that transaction for me and sure enough she was very helpful and took care of it with no hassle at all. Thank you so much!”

– Member at our Davis Branch, Feb. 1, 2018

“We have so much to be thankful for, and the TCU home loan team is very high on the list! Melissa, Ashley, & Ana – you are wonderful! We can’t say thank you enough! We have been so blessed to have your team at work for us!! You have been calm, professional, knowledgeable and encouraging throughout the entire process! We know this is "what you do", but for us, this has been our world for the past several weeks and it’s now part of our future and we’re so thankful to have had you walk this path with us! ”

– Scott & Erica Lankford of Vacaville, May 19, 2017

“I love Travis Credit Union. I am always recommending Travis to anybody I talk to. All employees seem to go above and beyond their job duties.”

– Member at our Vacaville Branch, March 22, 2017

“I have always been extremely satisfied with the customer service I receive at TCU. They have always exceeded my expectations.”

– Member at our Atwater Branch, March 16, 2017

“My membership with Travis C.U. has been a very important source for me of outstanding, financial support and service. The granting and processing of my mortgage loan was the frosting on the cake with cherry on top. More power to TCU! ”

– Member at our Home Loan Center, March 14, 2017

“I am a very happy customer of TCU. The employees and management are unmatched with any other financial organizations.”

– Member at our Merced Branch, March 8, 2017

“Every one of your employees is a super great asset to your company.”

– Member at our Gateway Branch, March 6, 2017

“I’ve been with Bank of America for more than 10 years and went to Travis Credit for an auto loan estimate after talking to BOA. Even with 10+ years with BOA and incredible credit, the bank seemed to want more of my money than I thought was right so that’s how I ended up at Travis.”

– Member at our Davis Branch, February, 21, 2017

“Easy to read monthly statements. Excellent service at the branches. Online access is the best. Thank you for the services you provide. I was with Wells Fargo for 20 years, you have earned my trust.”

– Member at our Napa Branch, February 17, 2017

“Bianca was so courteous and made my day. I absolutely would recommend Travis to anyone joining. This bank has absolutely made a positive impact in my life.”

– Member at our Gateway Branch, February 15, 2017

“Everyone we deal with at TCU is absolutely on the ball. I am very satisfied with your employees.”

– Member at our Vacaville Branch, January 31, 2017

“I’ve been banking at Travis for years and never once had a problem. The associates at the Peabody branch are outstanding. Good job.”

– Member at our Peabody Branch, January 27, 2017

“Proud to be a member of TCU. Feels like a ”member of your family.””

– Member at our Richmond Branch, January 27, 2017

“It is always good to know your accounts are in such great hands.”

– Member at our Merced Branch, January 25, 2017

“Everyone at TCU, no matter what branch, has always been super friendly, professional, kind and courteous.”

– Member at our Vacaville Branch, January 24, 2017

“Working with Travis over the last 15 years has been terrific. Thank you.”

– Member at our Merced Branch, January 12, 2017

“I think more importantly is how your staff is kind, sensitive & patient. I do appreciate their expertise after the passing of my husband. Clarice worked so long with me with many different things. Words can’t express my thoughts and feeling for her help.”

– Member at our Vacaville Branch, December 5, 2016

“Excellent customer service every time I have had an interaction with the employees. I opened an account in May and have refinanced my home and am refinancing my car. The process has been made extremely easy and the TCU employee that has been associated with each interaction has always gone above and beyond to help... I was even able to get a live person on the phone on a Saturday afternoon to verify funds for a purchase I had made. She made the process extremely easy and was very friendly.”

– Member at our Nut Tree Branch, August 13, 2016

“I’ve been banking with Travis for 20 years and I am very satisfied with their customer service. This branch especially is always a pleasure to come in and be treated really nice and always helpful.”

– Member at our Peabody Branch, August 12, 2016

“My experience with Travis Credit Union has been very pleasant! When I need to transfer funds and pay bills it can be done at my convenience. My time is always limited so I need fast and effective, and I always had a positive experience with personal banking service in a timely matter. They also offer ways to improve my personal finances and they have good products. A big thank you from someone that appreciates the hard work! I always recommend you as the most caring and professional credit union in town! ”

– Melissa of Dixon, August 12, 2016

“Love love love! I’ve been banking here since 2009 and have NEVER had any issues with my accounts. The staff is SUPER friendly in the branch and up at HQ in Vacaville. Today my teller was outstanding, she was so sweet, professional and was able to have me in and out in no time! ”

– Member at our Fairfield Branch, May 9, 2016

“Your staff is wonderful; they are so respectful.”

– Member at our Atwater Branch, March 24, 2016

“Every time I interact with a TCU employee I am treated well and never have a hassle; best banking experience ever.”

– Member at our Benicia Branch, April 8, 2016

“They always treat me as if I was a millionaire; friendly and courteous. I have recommended TCU many times. I am always greeted by name when I come in the door.”

– Member at our Clayton Branch, April 12, 2016

“I always leave happy.”

– Member at our Clayton Branch, March 26, 2016

“Interest rates are always great so I don’t have to compare to other financial institutions.”

– Member at our Davis Branch, March 28, 2016

“I am so glad I switched banks.”

– Member at our Dixon Branch, March 30, 2016

“I am always pleased with the great customer service you provide. Coming in to your institution immediately following a visit to DMV made me appreciate you even more.”

– Member at our Dixon Branch, March 30, 2016

“I have been a TCU member for 10 years and have never had a negative experience. Keep up the fantastic work.”

– Member at our Fairfield Branch, March 26, 2016

“I come in often and everyone knows me by first name. I love that about TCU. Keep up the excellent work.”

– Member at our Fairfield Branch, April 6, 2016

“When I go to TCU I am met with quality service and courtesy.”

– Member at our Gateway Branch, March 29, 2016

“I’ve always been met with professionalism and courteous employees. A pleasure doing business with TCU.”

– Member at our Green Valley Branch, April 8, 2016

“I am a big fan of TCU and I recommend you whenever I get the chance.”

– Member calling our Member Service Center, April 7, 2016

“Absolutely Top-notched.”

– Member calling our Member Service Center, April 7, 2016

“Very good and outstanding service. Keep up the good work.”

– Member calling our Member Service Center, April 1, 2016

“Everyone that helped me was really good. I’ve been so glad to have transferred from the bank I was using.”

– Member at our Merced Branch, March 24, 2016

“Everyone at TCU is always helpful and pleasant. I love banking here.”

– Member at our Merced Branch, April 11, 2016

“TCU is so much better than a bank.”

– Member at our Merced Branch, April 12, 2016

“TCU is number one, and I mean it.”

– Member at our Napa Branch, March 30, 2016

“Your staff has always been polite and very knowledgeable. I enjoy doing business with TCU.”

– Member at our Napa Branch, April 4, 2016

“I always recommend TCU for all banking needs. I love my credit union.”

– Member at our Peabody Branch, April 11, 2016

“I have been a member since 1968 and have always been treated with courtesy and professionalism.”

– Member at our Peabody Branch, April 1, 2016

“Business checking is very efficient and clerks are courteous.”

– Member at our Peabody Branch, April 4, 2016

“Nothing but top-notch service at TCU.”

– Member at our Slatten Ranch Branch, April 11, 2016

“TCU is the best. I am closing my BofA accounts after 30 years. Too expensive to maintain and customer service is adequate, at best.”

– Member at our Slatten Ranch Branch, April 7, 2016

“A pleasure doing business with knowledgeable and courteous employees.”

– Member at our Travis AFB Branch, April 2, 2016

“The service I receive every time I go to the credit union is excellent. They work above and beyond their capacity.”

– Member at our Travis AFB Branch, April 13, 2016

“I have never been disappointed with the assistance I have received in any TCU branch. It is always a pleasure to do business with TCU.”

– Member at our Vaca Commons Branch, March 31, 2016

“Service is always excellent at TCU; have never been disappointed.”

– Member at our Vacaville Branch, April 7, 2016

“I was blown away with how well I was treated.”

– Member at our Vallejo Branch, March 29, 2016

“The service is wonderful and I am very satisfied.”

– Member at our Vallejo Branch, April 1, 2016

“Unbelievable; what a great business you have going. Most pleased with all.”

– Member at our Willow Pass Branch, March 26, 2016

Dream home comes with improbable beginning

“Our lending experience with Travis went beyond our expectations. Monica was our mortgage officer and she was flawless from start to finish. She was in constant communication with my husband, myself and our Realtor. We also love the fact that our Travis branch is right up the street from where we live. We are going to move our other financial categories to Travis in the next month because of the experience we had.”

– Greg, Kacey, Kailey and Kurt

“Travis Credit Union's financial literacy class on budgeting taught me how to stick to a budget and to be realistic about saving money. It gave me the confidence and boost of knowing how to save. We were able to save for a new washing machine – and a trip to Texas.”

– Brenda of Fairfield

“We joined in 1952 when the credit union was a very small little office up opposite the fire department. ... We've been very satisfied with it. We've just always been with the credit union. No other banks or anything else.”

– Gerald and Rallace of Fairfield

“I highly recommended it. To me, being a member of Travis Credit Union is sort of like asking yourself, 'Do you have the confidence or the trust in the financial institution?' And that's a big peace of mind for me because I don't have to worry about my account.”

– Frederick of Fairfield

“The staff has always treated us like friends. We feel we can always trust you, whenever we do any business and that we can get the best service needed. And we feel that our money is safe with you. We plan to stay with you as long as you are around.”

– Bob & Carol of Napa

“I have seen Travis Credit Union grow tremendously. It expanded into I think everything that anyone would ever need as far as money management, a place to put your money and feel like it is secure and safe. I'm very pleased with my relationship with Travis.”

–Helen of Vacaville

“I've always like doing business with credit unions. And I've never been disappointed. You offer so many banking services. So I say to you, Thank You!”

– Norma of Vallejo

“I am proud to have accounts at Travis Credit Union and trust them in every way.”

–Ardean of Vacaville

“I've used Travis for all different kinds of purchases and I still use it occasionally when I need some money quick.”

–Bernard of Dixon

“I do most of my banking at the Travis branch. You're greeted with a smile, and by your name.”

– Maria of Fairfield

“Good people with good answers.”

– Eugene of Davis

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NMLS #643926

This credit union is federally insured by the National Credit Union Administration.

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