Don’t waste peers’ time with emails

We take for granted that email is an essential part of our work lives – a thing that we can’t live without. But dealing with email can also waste a lot of our work productivity.

Staffing firm Robert Half recently surveyed a group of professionals known for their precision in keeping track of things: chief financial officers. Among the CFOs polled, 17 percent of their time reading emails was wasted.

Busy professionals are often copied on irrelevant emails, must wade through rambling messages and ones that could be better delivered another way.

It’s generally not a good idea to annoy managers or colleagues with irrelevant email. Here are some tips to email etiquette that you can follow or share with others:

  1. Be prudent who you copy.
    Does the person you're copying need to review the message? Is action required of them? Use "Reply All" as a last resort. Don't waste your time or the time of recipients who don't need to read the email message.
  2. Go on a word diet.
    Efficiency and brevity should drive your approach to sending email. As often as possible, keep it under two paragraphs. Longer emails take too long to digest, and you could lose your audience.
  3. Put the important info at the top.
    No one likes to read through a long email thread to find out what the sender wants from you. Summarize the issue and put what’s important at the top. The email thread can provide background.
  4. Send less, sift less.
    Resist the urge to respond immediately, especially if it's a request that may resolve itself without your input. Consider "email-free Fridays" for internal communication, of course allowing for email from outside vendors and customers.
  5. Make the subject line count.
    Use a subject line that's direct and to the point. Do you need a reply? Try using "RSVP" within the first three words. Otherwise, let recipients know immediately what action is required (e.g., "For your review" or "Meeting rescheduled") so they get the gist and prioritize their response accordingly.
  6. Watch your tone.
    Email is the equivalent of a hard-copy business memo. It's an official record and should be written with the same professionalism. Check spelling and grammar, and read it aloud to yourself before you click send. The few extra minutes for review will give you another chance to fine-tune the message's content and tone.

Travis Credit Union members who are enrolled in our free Online Banking can send us secured messages. These message are sent directly within Online Banking and are a safe way to inform us about account-related issues. If you’re not yet enrolled in Online Banking, visit www.traviscu.org.

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