Update contact info to protect against fraud

If you’re a member of a credit union, a credit card customer or a customer of another type of financial institution, one of the most important things you can do to protect yourself against identity theft and other types of consumer fraud is to keep your contact information current on all of your accounts.

Old phone numbers, email and mailing addresses can be used by identity thieves to create false financial accounts without you even aware the fraud is occurring. For example, scammers who get a hold of an old email address may use it attempt to solicit or “phish” for online login credentials for your financial accounts, especially if these accounts haven’t been updated with your new email address.

Also, these thieves may use your email address to spread malicious software or malware to those on your email contact list. And your old email can be used for other purposes you didn’t intend, including sending and receiving unwanted or spam emails.

Keep current

If you have online access to your financial accounts, it is very easy to update your contact information, which is the primary way that these institutions will contact you. These companies may use your phone, mailing address and email to verify transactions to ensure legitimacy.

Here are some tips for each type of contact info:

Telephone numbers

Ensure you financial institution knows your current phone number, no matter if it is a traditional landline or your mobile phone. This is the quickest way they’ll contact you for questions about your account, including account activity. Some companies also have the ability to send texts to your smartphone, giving you another way to communicate with companies handling your finances.

Mailing address

If you move, let your credit union know by changing/updating your address, whether you do that online, by giving them a call or visiting a branch is up to you. Having the most current physical address ensures that any documents mailed to you, including any tax documents, arrive in a timely manner and aren’t lost in the mail. Ask the U.S. Postal Service to forward your mail from your most previous address.


Update the email address on all of your accounts whenever it is changed. This will ensure you’re quickly receiving all alerts, updates and other account information. Travis members unsure about an email you have received from us, may call (707) 449-4000 or (800) 877-8328 to determine if the email is legitimate.

Travis Credit Union members can log in to Online Banking to update their personal profile with new contact information. If you’re a member, you can also stop by a Travis branch or call our Member Service Center at (800) 877-8328.